Terms & Conditions

Effective Date: 1st August 2026

These Terms and Conditions ("Terms") govern the use of services provided by Bridge the Gap Hub CIC ("the Company", "we", "us", or "our"), a Community Interest Company registered in the United Kingdom.

By engaging with our services, you agree to comply with and be bound by these Terms.

1. About Us

Bridge the Gap Hub CIC is a UK-based Community Interest Company established to deliver services for community benefit. Our activities may include training, support services, workshops, and community programmes.

2. Eligibility

You must be at least 18 years old to use our services unless you are participating under supervision or with consent from a parent or legal guardian.

3. Our Services

We provide services including, but not limited to:

  • Employment workshops designed to improve employability skills

  • One-to-one mentoring and personal development support

  • Employer engagement activities, including job matching and partnerships with employers

  • Digital access support, including assistance with online tools, job applications, and digital skills

We reserve the right to modify, expand, or discontinue any service without prior notice.

3.1 Outcome Expectations

While we do not guarantee employment outcomes, our services are designed to support participants to:

  • Improve employment readiness, including CV development, interview skills, and workplace confidence

  • Access job opportunities through employer engagement activities

  • Develop transferable skills for long-term career progression

  • Increase digital confidence and ability to access online services

Any job placement or employment opportunity is subject to external employer requirements and market conditions, which are outside of our control.

3.2 Participant Commitments

By engaging with our services, participants agree to:

  • Attend scheduled sessions punctually and notify us of any absence where possible

  • Actively participate in workshops, mentoring sessions, and activities

  • Provide accurate and up-to-date information relevant to their participation

  • Treat staff, partners, and other participants with respect and professionalism

  • Use any provided digital resources responsibly and lawfully

Failure to meet these commitments may result in suspension or removal from services at our discretion.

3.3 Employer Partnership Terms

Where we engage with employers, the following principles apply:

  • We act as a facilitator between participants and employers and do not act as the employer

  • Employers are solely responsible for recruitment decisions, employment contracts, and workplace conditions

  • We do not guarantee job placements or employment outcomes

  • Employers partnering with us are expected to provide fair, lawful, and non-discriminatory opportunities

  • Any issues arising within employment must be addressed directly with the employer

We reserve the right to withdraw from partnerships with employers who do not align with our values or legal obligations.

4. Bookings and Payments

· All bookings must be made through approved channels.

· Fees must be paid in full prior to service delivery unless otherwise agreed.

· We reserve the right to refuse service where payment has not been received.

5. Cancellations and Refunds

  • Cancellations made at least 7 days before the service date may be eligible for a full refund.

  • Cancellations made within 7 days may not be refundable.

  • We reserve the right to cancel services and will offer rescheduling or a full refund where applicable.

6. User Responsibilities

You agree to:

  • Provide accurate and complete information

  • Behave respectfully towards staff and participants

  • Comply with all applicable laws and regulations

  • Not disrupt or interfere with our operations

We reserve the right to remove individuals from services for inappropriate behaviour.

7. Intellectual Property

All materials provided by Bridge the Gap CIC remain our intellectual property unless otherwise stated. You may not reproduce, distribute, or use materials without prior written consent.

8. Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect or consequential losses

  • Our total liability shall not exceed the amount paid for the service

Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.

9. Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for further details.

10. Monitoring, Evaluation, and Reporting

We are committed to assessing the effectiveness and impact of our services. As part of this:

  • We may collect data relating to participant engagement, progress, and outcomes

  • Participants may be asked to complete surveys, feedback forms, or attend review sessions

  • We may use anonymised data for reporting to funders, partners, and stakeholders

  • We may track outcomes such as employment progress, skills development, and digital inclusion

All data collection and reporting will be conducted in accordance with applicable data protection laws.

11. Equality, Diversity, and Inclusion

Bridge the Gap CIC is committed to promoting equality, diversity, and inclusion in all aspects of our work. We:

  • Provide services that are accessible and inclusive to individuals from all backgrounds

  • Do not tolerate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation

  • Aim to create a safe, respectful, and supportive environment for all participants, staff, and partners

Any concerns regarding discrimination or unfair treatment should be reported to us and will be addressed promptly.

12. Alignment with UK Frameworks and Standards

Our services are designed to align with relevant UK frameworks and best practices, including:

  • Employability and skills development standards commonly used by the Department for Work and Pensions (DWP)

  • Local authority commissioning and community service delivery expectations

  • Safeguarding and duty of care requirements for working with vulnerable individuals

Where required, we may adapt our delivery and reporting to meet specific funder or contractual obligations.

13. Safeguarding

We are committed to safeguarding children and vulnerable adults. Any concerns will be handled in accordance with our safeguarding policies.

14. Complaints

If you wish to make a complaint, please contact us at: Email: info@bridgethegap.org.uk

We aim to respond within 14 working days.

15. Changes to Terms

We reserve the right to update these Terms at any time. Updated versions will be published on our website.

16. Governing Law

These Terms shall be governed by the laws of England and Wales. Disputes will be subject to jurisdiction of English court

17. Contact Information

Bridge the Gap Hub CIC, Buildings 5 & 6, Warner Bros. Leavesden Park, Hercules Way, Leavesden, Watford WD25 7GS